Borneo Tree House

Terms & Conditions

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1. Booking Agreement

By completing a booking with Borneo Tree House, you agree to these terms and conditions. A booking is confirmed upon receipt of payment and issuance of a booking confirmation.

2. Payment

Full payment is required at the time of booking. We accept payments through CHIP payment system which supports:

3. Check-in & Check-out

Free Cancellation Policy
Cancel for free up to 24 hours before your scheduled check-in time (by 3:00 PM the day before arrival).

Example: For a check-in on Friday at 3:00 PM, you can cancel free of charge until Thursday at 3:00 PM.

4. Cancellation by Guest

5. Cancellation by Property

In the rare event that we must cancel your booking due to unforeseen circumstances, we will:

6. Property Rules

7. Liability

Borneo Tree House is not liable for:

8. Privacy

Your personal information is used solely for booking purposes and is not shared with third parties except as required for payment processing.

9. Contact Information

Email: bookings@borneotreehouse.my
WhatsApp: +60 10-305 1406
Address: Borneo Tree House, Kota Kinabalu, Sabah, Malaysia

10. Updates to Terms

These terms may be updated periodically. The terms in effect at the time of your booking will apply.