Borneo Tree House

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1. Booking Agreement

By completing a booking with Borneo Tree House, you agree to these terms and conditions. A booking is confirmed upon receipt of payment and issuance of a booking confirmation.

2. Payment

Full payment is required at the time of booking. We accept payments through CHIP payment system which supports:

• Credit/Debit Cards (Visa, Mastercard)
• Online Banking (FPX)
• E-wallets (GrabPay, Touch 'n Go, etc.)

3. Check-in & Check-out

• Check-in: After 3:00 PM on the arrival date
• Check-out: Before 12:00 PM on the departure date
• Early check-in or late check-out may be available upon request (subject to availability)

4. Cancellation by Guest

• Free cancellation: Up to 24 hours before check-in
• No refund: Cancellations made less than 24 hours before check-in
• No-shows are not eligible for refund

5. Cancellation by Property

In the rare event that we must cancel your booking due to unforeseen circumstances, we will:

• Notify you immediately
• Provide a full refund
• Help arrange alternative accommodation if possible

6. Property Rules

• Maximum occupancy must be respected
• No smoking inside the accommodations
• No pets allowed (unless prior arrangement)
• Quiet hours: 10:00 PM - 7:00 AM
• Respect local wildlife and environment

7. Liability

Borneo Tree House is not liable for:

• Loss or damage to personal belongings
• Injury while on the property (use facilities at your own risk)
• Disruptions due to natural causes or events beyond our control

8. Privacy

Your personal information is used solely for booking purposes and is not shared with third parties except as required for payment processing.

9. Contact Information

10. Updates to Terms

These terms may be updated periodically. The terms in effect at the time of your booking will apply.