Borneo Tree House

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1. Information We Collect

We collect the following personal information when you make a booking:

• Name
• Email address
• Phone number
• Booking details (dates, room type, number of guests)

2. How We Use Your Information

Your information is used to:

• Process and confirm your booking
• Send booking confirmations and updates
• Communicate about your stay
• Process payments through secure payment processors

3. Payment Processing

Payments are processed by CHIP, a certified payment service provider in Malaysia. We do not store your credit card or banking details on our servers.

4. Data Sharing

We do not sell or share your personal information with third parties except:

• Payment processors (CHIP) as required for transaction
• Beds24 booking system (for booking management)
• Legal requirements if mandated by law

5. Data Security

We implement appropriate security measures to protect your data:

• SSL encryption for all data transmission
• Secure servers with access controls
• Regular security assessments

6. Data Retention

We retain your booking information for accounting and legal purposes for a minimum of 7 years.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)

8. Cookies

Our website uses essential cookies only for booking functionality. We do not use tracking or advertising cookies.

9. Contact Us

10. Updates to Policy

This privacy policy may be updated periodically. The policy in effect at the time of your booking will apply.